Books by Dr. Jack Wiley

Learn what 80,000 employees in 27 countries most want from their manager.

Discover the eight attributes any manager can master to boost managerial effectiveness ratings and improve employee productivity and retention. Based on a decade of research by Dr. Jack Wiley, The Employee-Centric Manager is a must-read for anyone who earns a living by managing a team, a division or an entire workforce of people.

The Employee-Centric Manager: 8 Keys to People-Management Effectiveness, First Edition

A Must-Read for every manager in your organization.

Based on a Decade of Research that reveals what 80,000 employees in 27 countries most want from their manager.

Written by Dr. Jack Wiley, award-winning organizational psychologist, researcher, author and leadership consultant.

8 Keys to Managerial Effectiveness: Presents the five behaviors, one skill, and two values every manager can embrace immediately to boost managerial effectiveness ratings and improve employee productivity and retention.

Written for Managers of All Levels: Includes 90 easy-to-apply “do and don’t” tips, 40 best practice recommendations, eight successful manager profiles, and 96 verbatim quotes from employees on their positive and negative experiences with managers.

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Praise for The Employee-Centric Manager

“This book provides a roadmap that will help any manager understand how to improve the employee experience by hearing directly from employees. It not only helps managers get their arms around what to do, it provides powerful evidence of how employee-centric managers outperform all others.”

Elaine Pulakos, CEO, PDRI
Author and speaker on organizational agility, resilience, and performance

“When you understand and nurture what employees want and need to succeed, you create a powerful competitive advantage. Dr. Wiley’s book mirrors the values our company holds dear. That’s why I ordered copies for every manager in our organization.”

John Dreyer, President and CEO, The Shelby Group

“Few variables have greater influence on performance than the relationship between employees and their manager. The Employee-Centric Manager is a practical roadmap any manager can follow to improve people management skills.”

Stuart C. Harvey, Jr., Senior Advisor, The Blackstone Group
Former Chairman, CEO, and President of Ceridian HCM

“Most books on management are theoretical. This one isn’t. Every page contains practical advice you can incorporate into your interactions to become the leader everyone wants to follow.”

David Haist, Chairman, Parkview Health

“If you are a manager or leader who is interested in improving your effectiveness and your employees’ work experience, you have picked up the right book.”

Charles A. Scherbaum, PhD
Professor of Industrial and Organizational Psychology
Baruch College, City University of New York

RESPECT: Delivering Results by Giving Employees What They Really Want, First Edition

RESPECT reveals that managers and organizations who give their employees what they want outperform those who don't — the results are based on more than 25 years of research and a database like no other.

We asked one simple question: "What is the most important thing you want from the organization for which you work?" Organizations that apply our findings have more engaged employees, more satisfied customers and better shareholder returns.

The seven key elements are summarized by the acronym RESPECT: Recognition, Exciting Work, Security, Pay, Education, Conditions and Truth. All types of leaders—from supervisors to the c-suite—can pick and choose proven solutions relevant to their own organizations.

RESPECT meets the demands of the global economy, offering an international perspective with corresponding cultural nuances, critical to helping leaders manage the needs of their workforces.

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Praise for RESPECT

"This book distills an impressive amount of data from thousands of individuals into an easy-to-understand recipe for improving the employment relationship, employee well-being and organizational success. The principles of RESPECT in this book will help organizational leaders see practical ways to make a tangible difference."

JOHN BOUDREAU, professor, Marshall School of Business and research director, Center for Effective Organizations, University of Southern California

"Jack Wiley is simply the best at bringing together the art and science of leadership. RESPECT combines practical application with groundbreaking research on trends in the workplace creating breakthrough thinking on the 'employee contract' of the future."

RON JAMES, Center for Ethical Business Cultures at the University of St. Thomas, Minnesota

"This is a must-read book for leaders everywhere. Its premise is simple: organizations that want to survive and thrive in the future will need to embed the elements of RESPECT into the very fabric of their corporate cultures or risk being left behind."

WAYNE F. CASCIO, senior editor, Journal of World Business; Robert H. Reynolds Chair in Global Leadership, University of Colorado Denver Business School

"Jack Wiley has gathered impressive data showing that organizations that recognize and meet the needs of their employees fare better on metrics ranging from financial performance to customer satisfaction, and offers clear and accessible advice for providing the RESPECT that employees seek."

PAUL R. SACKETT, Beverly and Richard Fink Distinguished Professor of Psychology and Liberal Arts, University of Minnesota

"The book is a reminder of how critical RESPECT is to employees and its role in organizational success, and offers practical strategies to maximize performance, engagement, and results. A great resource for organizational leaders!"

JENNIFER P. LUNDBLAD, president and CEO, Stratis Health

Strategic Employee Surveys: Evidence-Based Guidelines for Driving Organizational Success, First Edition

Strategic Employee Surveys explains the Strategic Survey Model, and how it can be used to guide the development of employee surveys, ensuring they serve their strategic purpose. The book guides organizations in the most effective survey feedback and action planning processes.

Dr. Jack Wiley explains that survey program purpose, survey content, and survey follow-up processes all should derive from business strategy. He offers specific examples of how to measure safety, ethics, work and life balance, union vulnerability and diversity. He reveals the drivers of employee retention and engagement and how to measure them.

Wiley also outlines a time-tested, seven-step model of survey feedback and action planning, explaining each step and providing real-life client examples.

Readers will learn how to navigate around common potential problems and receive advice on how to set improvement goals.

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Praise for Strategic Employee Surveys

"This is a must-read! If you want to bring your employee survey up to the next level—if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance—if you want to move your business strategy and survey program closer together, then this is your book."

-Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group

"[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components—from purpose and development of the instrument to results analysis to action planning."

-Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance

"This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike."

-Thomas E. Mitchell, Vice President, Northern Trust Company

The book's key concepts are illustrated with many specifics, especially survey content, and lots of fascinating 'war stories.' This book will become a well-thumbed volume by all who want to make the most of employee surveys."

-Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY

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About The Author

Jack Wiley, Ph.D., is an award-winning organizational psychologist, researcher, and leadership consultant. He is the author of three books, The Employee-Centric Manager: 8 Keys to People-Management Effectiveness (2021), RESPECT: Delivering Results by Giving Employees What They Really Want (2012), and Strategic Employee Surveys: Evidence-Based Guidelines for Driving Organizational Success (2010).

Dr. Wiley is president and CEO of both Employee Centricity LLC and Jack Wiley Consulting, LLC; he also serves as the Chief Scientific Officer at Engage2Excel.

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